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LiveHealth Online

LiveHealth Online is a program available to non-Medicare PPO Plan enrollees that allows you to visit with a doctor online 24 hours a day, 7 days a week, and 365 days a year with no deductible or co-payment. It is available anywhere you have a computer or mobile device with Internet access. This means you have immediate access to an Anthem Blue Cross network, board-certified doctor via webcam, chat or voice, at no cost to you without having to wait for an appointment or going to an Urgent Care Center or Hospital Emergency Room. In most states, LiveHealth Online doctors can prescribe medications using local pharmacies.

This program is available in all states except Arkansas and Texas.

LiveHealth Online is convenient, easy to use and secure. Simply log onto www.livehealth.com and follow the registration instructions. You will need your OEID number. You can then choose a doctor and begin your consultation.

LiveHealth Online does not include:

  • Reporting normal lab or other test results
  • Office visit appointment requests or changes
  • Billing, coverage or payment questions
  • Requests for referrals to other physicians or healthcare practitioners
  • Benefit precertification’s
  • Consultations between physicians
  • Consultations provided by telephone, electronic mail, or FAX

Women’s Health and Cancer Rights Act (WHCRA)

Under the Women’s Health and Cancer Rights Act of 1998, all plans like this one that cover mastectomies are also required to cover related reconstructive surgery. Available reconstructive surgery must include both reconstruction of the breast on which the surgery was performed and surgery and reconstruction of the other breast to provide a symmetrical appearance. Coverage must also be available for breast prostheses and for the physical complications of mastectomy, including lymph node edemas. These services are elective and are chosen by the patient in consultation with the attending physician. They are subject to the Plan’s usual provisions regarding deductibles, benefit maximums, coinsurance and co-payments.

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